Refund Policy for malayaliwedding.com

At malayaliwedding.com, we prioritize transparency and customer satisfaction. This Refund Policy outlines the conditions under which refunds may be processed for transactions made through our payment gateway platform.

1. Refund Eligibility

   As a payment gateway provider, we facilitate transactions between merchants and customers. Therefore, all refund decisions are subject to the respective merchant's refund policy. However, a refund may be initiated under the following conditions:

   • The transaction was unauthorized or fraudulent.
   • The transaction was duplicated.
   • The merchant agrees to the refund and initiates it through our system.

   We encourage end users (payers) to first contact the merchant directly regarding any concerns with an order or payment.

2. Refund Process Timeframe
   • The refund process will be initiated within 5 to 7 business days after verification.
3. Refund Credit Timeframe
   • Once processed, the refunded amount will be credited to the original payment method within 7 to 10 business days, depending on the issuing bank or payment provider.
4. Important Notes
   • Processing fees may be non-refundable unless explicitly agreed upon.
   • Partial refunds, if any, will follow the merchant's terms and require prior approval.
   • In case of a technical error during the transaction, our support team will assist in resolution.
5. Contact Us

   For any refund-related queries or support, please contact us at contact@malayaliwedding.com with:

   • Transaction ID
   • Date and time of payment
   • Merchant/business name
   • Description of the issue